Member Care

Director of Member Care

Malinda Pettaway, CASE
Greater Raleigh Convention and Visitors Bureau
421 Fayetteville Street Mall
Raleigh, NC 27601-2946
Phone: 919-645-2668
Fax: 919-831-2887
mpettaway@visitraleigh.com

Membership Chair

Louise Paul, CMP, CMM
Experient -Ciscso Systems
Phone: 919-392-3729
louisedpaul59@aol.com

Committee Members

Susie Bayne
Westin Poinsett
susie.bayne@ihrco.com

Linda Biersack
Augusta Marriott Hotels & Suites
linda.biersack@augustamarriott.com

Cara Cartee
Med El Corporation
ccartee@medelus.com

April Ellerbe
Pinehurst
April.ellerbe@pinehurst.com

Annie Lewis
Total Event Production
annie@totaleventproduction.com

Chrissie Ott
American Express
Chrissie.e.ott@aexp.com

Committee responsibilities and goals

The Membership Committee's primary responsibility is to increase and develop planner membership and participation. The committee's goals are to increase membership to 450 members, and to establish and promote a recruitment incentive plan. The committee is dedicated to being responsive to the needs of the membership, and is committed to continuous improvement of services to members. The committee conducts the New Member Orientation at each chapter meeting, sends monthly e-mail renewal reminders, conducts exit interviews with each dropped member within thirty (30) days of them dropping, and makes contact with all renewals and new members on a monthly basis.

The Member Care Committee is responsible for maintaining current membership through monthly contact with members who are due for renewal. We track anniversaries and recognize those individuals with 5, 10 and 20 years of membership at the monthly meetings. We are available to answer any questions members may have regarding their membership and encourage members to join committees.